08 / FAQ
Common questions
The important boundaries around access, credentials, recovery, refunds, and stopping service are stated before work begins.
01Can I start without model access?
+
You can still use the free Fit Finder and preparation checklist, but paid setup waits until you obtain lawful access yourself. We do not register accounts, sell relays, or top up balances.
02Do you receive my passwords or keys?
+
No. You enter credentials on your own device. They do not belong in the intake form and are never retained by us.
03Can a non-technical customer complete this?
+
Yes. We agree the outcome in plain language, minimize the actions you need to take, and provide a practical guide.
04What happens if something fails?
+
Each service states its refund boundary. The original setup is backed up first so the documented recovery path can restore it.
05How do I stop ongoing service?
+
Support runs in 30-day periods that you actively renew. There is no automatic charge, and stopping simply ends the next service period.